Introduction

At Haila Wellness, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide while using our website. By accessing our services, you consent to the practices described in this policy.

Collection of Information

We collect personal information that is necessary to process your orders and provide a personalized experience. This includes:

Contact Data: Billing address, delivery address, email address, and telephone numbers.

Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

Technical Data: IP address, browser type, and location data used to improve website performance.

Use of Your Data

Your data is primarily used to:

Process and deliver your orders efficiently.

Manage your account and provide customer support via WhatsApp or phone.

Notify you about changes to our service or special wellness offers.

Prevent fraudulent transactions and ensure a secure shopping environment.

Payment Security

We prioritize the security of your financial information. All online transactions are processed through PayHere, Sri Lanka’s leading secure payment gateway. Haila Wellness does not store your credit card, debit card, or bank account details on our servers. All sensitive data is encrypted following industry-standard protocols.

Data Retention and Disclosure

We only retain your personal data for as long as necessary to fulfill the purposes we collected it for. We do not sell, trade, or rent your personal information to third parties. We may only disclose your data if required by the laws of Sri Lanka or to protect our legal rights.